Contact Us

Got a question about one of the brands we cover, spotted something that needs updating, or just want to share your own experience with a site not on GamStop? This page tells you how to reach us and what we can help with.

How to reach the team

You can contact us by email at [email protected]. We read every message and try to reply within 48 hours, though it can occasionally take a little longer during busy periods.

Before writing in, it's worth checking whether your question is already answered on the site. Our guide to non GamStop casinos covers how we rank operators, what to look for in a welcome offer, and how payment methods and games typically work across these sites. If your query is about problem gambling support rather than a specific brand, our Responsible Gambling page is the better starting point.

What we can help with

• Corrections or updates to information about a listed operator, such as a changed bonus figure or a payment method that's no longer offered
• Questions about how we assess and rank the casinos and betting sites featured on Non Gamstop Casinos
• Feedback on your own experience with a brand we've reviewed, good or bad
• General enquiries about the site, our content, or how to get in touch about a partnership
• Requests to review information under our Terms and Conditions

What we can't do

We're an independent information and comparison resource, not a casino operator, payment provider or regulator. That means we can't process withdrawals, resolve account disputes, verify your identity documents, or intervene in a disagreement between you and a betting site. Those matters need to go directly to the operator's own support team, and if unresolved, to the relevant dispute resolution service named in that operator's terms.

Similarly, we're not able to offer personal financial or legal advice. If you're concerned about the amount you're spending on gambling, our Responsible Gambling page lists organisations that can help, regardless of whether the site you're using operates within the GamStop scheme or not.

Before you get in touch about a review

If your message concerns a specific operator on our list, it helps to include:

1. The name of the site, e.g. Betmica, Kikibet, Betninja or another brand we cover
2. What the issue relates to, such as an offer, a payment method or a game category
3. Roughly when you noticed the discrepancy, so we can check it against the current version of the site

This lets us verify the detail quickly and update the review if needed, rather than going back and forth over email.

A note on who we are

Non Gamstop Casinos is a comparison and review site. We research and rank operators based on published information, offer terms, game ranges and payment options, and none of the brands featured pay for a higher position. If you'd like to know more about how the site works and why it exists, our About Us page covers that in full.